Customer Service
DELIVERY AND PAYMENT TERMS
Methods of Payment
The works are bought and sold in Euros €. We accept as payment Bank Transfer.
Transfer reference data:
payment into the current account in the name of
Maurizio Carpanelli
Correspondent Bank: Monte dei Paschi di Siena _ Bologna
IBAN IT58Y0103002400000063138351
BIC PASCITMMBOL
In the payment description write your personal data and the order number.
Shipping charges and delivery times
The shipping charges are included in the value of the work with standard shipping methods. Delivery times are around 3/5 days for Italy, around 15-20 days for foreign destinations (we are not responsible for additional customs duties). Delivery times will be communicated privately via email or telephone contact with tracking number for delivery status.
Price to be agreed for special shipping requirements.
Shipping methods
Shipment, after receiving payment, express mail, to your address. Before accepting, make sure the package is intact.
What should you do if the work arrives damaged
When the courier delivers your work, you must first make sure that the package is not broken or wet. If, once you open the package, the work is damaged, you must contact us within 24 hours from the delivery date and send photos, which clearly show the damage, to the email address info@mauriziocarpanelliart.it. In this case the return of the work will be requested and the amount you paid refunded.
TERMS AND CONDITIONS
Return
If the work is not as you expected and you wish to return it, you can do so within 14 days from the date of delivery. You can notify us via email at mauriziocarpanelliartgallery@gmail.com. We'll email you the Return Authorization Form which you must send back by registered mail or by email and without which your return will not be accepted. Then you will need to pack the work carefully and send it to the address:
Maurizio Carpanelli Art Gallery
Strada Maggiore 23
40125
Bologna
The costs and risks of shipping are at your expense. After the arrival of the returned work to our warehouse and after checking that the work is intact, we will refund you within 14 working days from receipt of the work.
Commissioned works are not returnable.
DATA PROCESSING
Privacy
Your personal data will be handled according to current regulations and will not be transferred to third parties.
To know more about our Privacy Policy and our Cookies Policy, go to the dedicated page.
Data Management policy
Your personal information will never be sold or distributed to third parties but used in full respect of the fundamental principles specified by the Directive 95/46/ EC and the Legislative Decree June 30, 2003 no. 196 for the protection of personal data.
User rights
According to the Article. 7 of the Privacy Code, the User has the right to obtain, at any time, confirmation of the existence of data concerning him/her and the purposes for which they are used. He/She also has the right to request the updating or rectification, deletion or blocking of the data and to object, in whole or in part, to their processing. To exercise the above rights, you may contact Maurizio Carpanelli Art Gallery, Corte Isolani 2 / F 40125 Bologna. Email info@mauriziocarpanelliart.it. For more information about your rights, you may visit the website of the Italian Data Protection Authority at this address: www.garanteprivacy.it.
Purposes of data processing
- assent to additional specific services: our newsletter, information bulletins about our activities;
- fulfilment of orders and related activities;
- handling of your requests: technical, commercial, concerning state of progress of your orders and any request for information.
Data processing methods
The processing will be totally computerized. Carpanelli Art, by means of the data processing system, ensures and guarantees that the processed information does not include topics dealing with sensitive data according to art. 95/46 / EC and Legislative Decree June 30, 2003 no.196. Therefore, any processing concerning directly or indirectly sensitive data will be excluded. Recorded data on the servers are protected against the risk of intrusion and unauthorized access.
Data holder AND COMPANY DATA
The holder of the data collected through this site is Maurizio Carpanelli
Registered office:
Via Filippo Turati 38/2
40124
Bologna
IVA 03109021208.